Shipping policy

Thank you for shopping with ReliefWell.in. We strive to deliver your order quickly, safely, and efficiently. Please review our shipping policy below.

Free Shipping Across India

We are pleased to offer FREE Shipping on all orders across India. There are no additional shipping charges at checkout.

Order Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been processed and dispatched, you will receive shipping confirmation details.

Estimated Delivery Time

Most orders are delivered within 3–8 business days from the date of dispatch.

Delivery times may vary depending on:

  • Your location
  • Courier partner availability
  • Weather conditions
  • Public holidays
  • Unexpected logistical delays

While we make every effort to ensure timely delivery, occasional delays may occur that are beyond our control.

Order Tracking

Yes, you can track your order.

Once your order is shipped, you will receive an AWB (Air Waybill) Number and tracking details via email or SMS within 1–2 business days.

You can use the AWB number to track your shipment through the courier partner's tracking system.

If you experience any issues tracking your order, please contact us:

Email: contact@reliefemail.in

WhatsApp: +91 8732897445

Multiple Package Shipments

In some cases, orders containing multiple items may arrive in separate packages.

This may happen because:

  • Products are shipped from different warehouses.
  • Certain items are temporarily on backorder.
  • Separate shipments help ensure faster delivery.

If your order arrives in multiple packages, there is no need for concern. The remaining items are usually still in transit.

Lost, Delayed, or Stuck Shipments

All orders are shipped through trusted courier partners.

If your package appears to be:

  • Lost in transit
  • Delayed for an unusually long period
  • Returned by the courier
  • Stuck during the shipping process

Please contact our support team immediately.

We will investigate the shipment status and, where applicable, arrange a replacement shipment or provide an appropriate resolution in accordance with our Return & Refund Policy.

Please note that delivery timelines provided are estimates and may occasionally be affected by circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

ReliefWell.in will not be responsible for delays or delivery issues resulting from incorrect or incomplete address details provided by the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

ReliefWell.in

📧 Email: contact@reliefemail.in

📱 WhatsApp: +91 8732897445